At Addonez, we value our customers and strive to provide exceptional services. Our refund policy is designed to ensure fairness and transparency in handling refund requests.

1. Eligibility for Refunds

We understand that circumstances may arise where a refund is necessary.
To be eligible for a refund, you must meet the following criteria:

• Refund requests must be submitted before the commencement of project operations or service delivery.
• Refunds are only applicable for services that have not yet begun or are incomplete.

2. How Refunds are Handled

If you request a refund before the start of operations or service delivery, we will process your refund promptly.
Once operations or service delivery has commenced, refunds may not be applicable depending on the stage and progress of the project.
Refunds will be processed using the original method of payment.

3. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at [info@addonez.com] with your refund request.
2. Provide details of your purchase and the reason for your refund request.
3. Our team will review your request and assess eligibility based on our refund policy.
4. If eligible, we will process your refund within a reasonable timeframe.

4. Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team.
We are here to assist you and ensure your satisfaction.